1. Overview

At Qlynn, we want you to be completely satisfied with your purchase. This policy outlines our cancellation and refund procedures to ensure a hassle-free experience. Please read this policy carefully before making a purchase.

2. Order Cancellation

2.1 Cancellation by Customer

You may cancel your order under the following conditions:

• Before Dispatch: Orders can be cancelled free of charge before they are shipped
• After Dispatch: Once an order is shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product

2.2 How to Cancel

To cancel an order before dispatch:

• Log into your account and go to "Orders"
• Select the order you wish to cancel
• Click "Cancel Order" and provide a reason
• Alternatively, email us at support@qlynn.in with your order number

2.3 Cancellation by Qlynn

We reserve the right to cancel orders in the following circumstances:

• Product is out of stock
• Inaccurate or incomplete delivery details provided
• Suspected fraudulent activity or unauthorized transaction
• Pricing or product description errors
• Unserviceable delivery location

* If we cancel your order, you will receive a 100% refund to your original payment method.

3. Return Policy

3.1 Return Window

We offer a 7-day return window from the date of delivery.

3.2 Eligible Products for Return

To be eligible for a return, the product must be:

• Unused, unopened, and in its original condition
• In original packaging with all tags, seals, and accessories intact
• Accompanied by proof of purchase (invoice/order confirmation)

3.3 Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare, hair care, or cosmetic products
• Products with broken seals or damaged packaging
• Items purchased during final clearance or flash sales
• Free gifts or promotional items
• Products customized for the customer

4. Damaged, Defective, or Wrong Products

If you receive a product that is damaged, defective, or incorrect:

• Report the issue within 24 hours of delivery
• Email us at support@qlynn.in with order details and photos/videos of the issue
• Keep the outer packaging, shipping label, and product intact
• Upon verification, we will arrange a free replacement or issue a 100% refund

5. Return Process

Follow these steps to initiate a return:

1. Contact support at support@qlynn.in with your order ID and reason for return
2. Our team will review your request within 24-48 hours and issue a Return Authorization
3. Pack the product securely in original packaging to prevent damage during transit
4. We will arrange a reverse pickup from your registered address (subject to location serviceability)
5. If reverse pickup is unavailable, you may self-ship the item (shipping costs will be reimbursed up to ₹100 upon valid receipt)

6. Refund Policy

6.1 Refund Approval

Refunds are processed only after the returned product reaches our warehouse and passes quality inspection.

6.2 Refund Methods & Timeline

6.3 Non-Refundable Charges

• Original shipping charges are non-refundable (except for damaged/defective products or errors by Qlynn)
• COD convenience charges, if applicable, are non-refundable

7. Exchanges

We currently do not offer direct product exchanges. If you require a different product:

1. Return the original item following our return policy
2. Place a new order for the desired item on our website

8. Late or Missing Refunds

If you haven't received your refund within the specified timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or card issuer; processing may take time before official posting
3. If you've completed these steps and still haven't received your refund, contact us at support@qlynn.in

9. Contact Us

For any queries related to cancellations, returns, or refunds:

We aim to resolve all return and refund queries within 24-48 hours.